Privacy Policy

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Privacy Policy

This Privacy Policy tells you how the UniGroup, CA Companies[i] (“we” or “us”) collect, use and share information, including Personal Information, that may be collected by us or our agents, van operators or other representatives or third-party companies authorized to act on our behalf (“Representatives”) or in written or electronic/video surveys or on the following websites:

By providing information to us or our Representatives or by using the Websites and/or our applications and submitting or otherwise providing information you agree that we may collect, use and disclose your information according to the terms of this Privacy Policy. This Privacy Policy was last updated as of December 1, 2020. The UniGroup Companies reserve the right to change this Privacy Policy at any time by posting the revised policy on the Websites. Please check back here from time to time to review any changes.

Collection of Personal Information

We limit our collection of Personal Information to that which is necessary for its intended purpose. “Personal Information” is information which could be used to identify you and may include your name, street and email addresses, phone numbers, and may also include your sensitive financial information, such as credit card or other bank account data. In the case of moving and storage services, we may also collect details about the nature of the goods being shipped, including any photographic, video, and/or other digital image capture of those goods, and the names and contact information for other persons involved in the shipment or authorized to provide direction on your behalf.

The Websites and/or some of our applications also use first-party and third-party cookies to collect information about you and your browsing habits. Some Websites may use Google Analytics and Google Display Advertising and/or some of our applications use other third-party services to collect user activity data. We use the Google Display Advertising features, which collect data through the third-party DoubleClick cookie.  Cookies may stay on your browser into the future until they expire or you delete them. Further general information about cookies and how they work is available at http://www.allaboutcookies.org

In addition, the Web servers for some of the Websites use an extended log file format and/or some of our applications may use third-party services, both which capture other technical information about your use of and activity on those Websites and/or applications including the date and time of visit; Geo-location; referring/exit pages; referring address (location from which a visitor comes to our Website or application); type of Internet browser; and Internet Protocol (IP) address; browsing and ‘click-stream’ activity; session heatmaps and scrolls; non-identifying information about your device; operating system; screen resolution; and language and keyboard settings. Unless stated otherwise in an application’s Terms of Use, your email address or other information identifying you is not captured.

By visiting any of the Websites and/or our applications without taking steps to block or remove cookies, you are consenting to the use of cookies and other web technologies used in connection with the Websites and/or our applications, as described in this Privacy Policy.

What We Do With Your Personal Information

We use the collected Personal Information for our general business purposes such as to respond to requests for estimates or your emails or other inquiries, perform services you have requested, improve our Websites and/or applications, grow and improve our services, provide updates or notices and to offer our own, our affiliates’ or third-party products or services that we think you may find of interest or, from time to time, we may use the information to conduct surveys to better understand your needs or evaluate our services. To provide you with the full range of services you request from us or for other uses, it may be necessary for us to share Personal Information among the UniGroup companies or with our Representatives, or other companies that we have engaged. We require those companies to use your Personal Information solely for the purposes for which it was provided and consistent with this Privacy Statement

There are situations where we may disclose to third parties, including government entities, courts or other entities, the Personal Information we collect as permitted or required by law. We may report information about your account(s) to credit bureaus and/or consumer reporting agencies. Late payments, missed payments, or other defaults on your account(s) may be reflected in your credit report and/or consumer report and may affect your ability to obtain credit.

We may also combine your Personal Information with others’ Personal Information or other publicly available information to help us satisfy our legitimate business interests. We may also share technical data and/or other anonymized data, such as statistical or demographic information in aggregate form, with third parties for our legitimate business purposes.

The information collected by using first-party or third-party cookies or other third-party services is required for our legitimate business purposes, including but not limited to the operation of the Websites and our applications to see how visitors move around the Websites and applications when they are using them; to help us remember you when you and your preferences when you return to the Websites and applications, to make the Websites, applications and any advertising or information displayed on them more relevant to your interests, including third parties’ goods or services that you may find. We also use  collected technical information to maintain and secure the Websites and our applications, monitor usage patterns, protect our intellectual property, learn where our Website or application users are located, and improve your experience, he appearance and content. Like many other websites, the Websites do not respond to Do Not Track signals.

We also use third-party services, including but not limited to the Google Display Advertising features, to collect data in order to serve you with relevant advertising after you leave the Websites; provide us with information about how our use of various advertising services is related to visits to the Websites; to identify trends in how the Websites and applications are being used, and by what demographics, and publish those trends in reports for internal use. We will not merge your personal information with information collected through these services without first providing you with notice of the merger and obtaining your opt-in consent. We use your IP address information to learn the geographical locations where the Websites and applications are being used.  Your IP address does not identify you personally. 

Other Terms and Conditions

In addition, if you are one of our customers, your contract with us may contain distinct terms and conditions, limitations of liability and/or disclaimers of warranty applicable generally to the products or services provided by the UniGroup companies.

How We Protect Your Personal Information

We use reasonable measures to safeguard the security and integrity of your Personal Information through procedures and technology designed for that purpose. You should always safeguard your own Personal Information by protecting any passwords or other identifying information used to access your account with us and by safely disposing of any records or reports that are no longer needed. Although we make reasonable efforts to limit access to our facilities and vehicles to authorized representatives, we are not responsible for maintaining the confidentiality of information that is printed and/or placed in plain view.

Visiting Other Internet Sites

Other Internet sites you visit hosted by third-party businesses, including those which may be linked to from the Websites, may have their own privacy policies or no policy at all. We are not responsible or liable for the independent privacy policies of those third-party sites. The inclusion of any link does not necessarily imply that we endorse the third-party company, its Internet site, or any products or services that it may promote or sell. When you leave one of the Websites to visit a third-party website, the information transferred to the third party may include the referring address, which discloses the fact that you came from our website. This practice allows the third party to monitor its own Internet traffic.

Children’s Online Privacy

None of the Websites are directed at or intended for children under the age of 13. We do not knowingly collect Personal Information on the Websites directly from children and will destroy such information if we become aware that a child has disclosed such information to us without proper parental consent.

California Privacy Rights

California customers are permitted by California law to request information about how we share certain categories of information with others for their marketing purposes. Please email us at integritymatters@unigroupinc.com to request this disclosure; please include “California Privacy Rights Request” in the subject line of your email and your name, address, and, if applicable, your move order number and the dates of move in the body of your email.

Effective January 1, 2023:

This notice to California residents is provided under California law. The following explains your privacy rights, provides our “notice at collection,” and provides certain mandated disclosures about our treatment of California residents’ information, both online and offline.

NOTICE OF COLLECTION OF PERSONAL INFORMATION

  • We may collect the following categories of personal information from/about you: identifiers/contact information including street address, demographic information (such as gender and age), payment card information associated with you, government-issued ID (when applying for employment or moving internationally), commercial information, Internet or other electronic network activity information, geolocation data, audio, electronic, visual or similar information, signature, and inferences drawn from the above.
  • We collect these categories of personal information so that we can best serve you, including to fulfill your requests and to share offers that we think you may be interested in. A more detailed description of these purposes is in our Privacy Policy, above, under “What We Do With Your Personal Information.”
  • We may retain personal information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in our Privacy Policy. Specifically, we retain information for our legitimate interests and essential business purposes, such as operating, maintaining and improving our services; complying with our legal obligations; and exercising our legal rights and remedies, including enforcing our product/services terms and conditions. Our retention of information is based on many factors such as your relationship with us (for example, are you a current customer); the nature of the information; compliance with our legal obligations; defending or resolving actual or anticipated legal claims.
  • We may “sell” or “share” the following categories of personal information: Internet or other electronic network activity information, and inferences drawn from this type of personal information.

Disclosure/Sharing/Selling

California residents also have the right to “opt out” of the “sale” or “sharing” of their “personal information” to or with “third parties” (as those terms are defined under law).

“DO NOT SELL OR SHARE MY PERSONAL INFORMATION” RIGHTS

You or your authorized agent can opt out of the “sale” or “sharing” of your personal information to third parties. Certain data collection on our sites and applications for purposes of interest-based advertising and social media tools may be a “sale” or “sharing” under California privacy law. Instructions for how you can exercise these rights are set forth below in the “Exercising Your California Privacy Rights” section.

CALIFORNIA RESIDENTS’ RIGHTS

Right to Access

You have the right to request, up to two times each year, that we disclose: what categories and specific pieces of personal information have been collected about you; the categories of sources from which personal information are collected; our business or commercial purpose for collecting, using, disclosing, selling or sharing personal information; the categories of third parties with whom we disclose, sell or share personal information; the categories of personal information we have disclosed, sold or shared about you for a business purpose.

Right to Delete

You have the right to request that we delete personal information that we collect from you, subject to applicable legal exceptions.

Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you, subject to applicable legal exceptions.

Right to Opt Out of Sale or Sharing of Personal Information

You have the right to “opt out” of the “sale” or “sharing” of your “personal information” to or with “third parties” (as those terms are defined by applicable law). You can learn more by clicking the “Do Not Sell or Share My Personal Information” link located in the footer of the Websites.

Right of No Retaliation

You have a right not to receive discriminatory treatment for exercising any of your rights described under this section.

EXERCISING YOUR CALIFORNIA PRIVACY RIGHTS

We will not discriminate against you based on your exercise of any of your rights.

Making Access, Deletion, and Correction Requests

To make an access, deletion, or correction request, please email us at integritymatters@unigroupinc.com, or call us at 800-637-2154. Before completing your request, we may need to verify your identity and may request additional documentation or information solely for that purpose. When making a request, please include a detailed description of the specific content or information you’re inquiring about.

Instructions for Authorized Agents Making Requests

You may also use an authorized agent to submit an access, deletion, or correction request on your behalf. Authorized agents may submit such requests via email at integritymatters@unigroupinc.com, or by calling us at 800-637-2154. An authorized agent must have your signed permission to submit a request on your behalf or provide proof that they have power of attorney in accordance with applicable law. Before completing requests from authorized agents, we may (but are not required to) contact you directly to confirm you’ve given your permission and/or to verify your identity.

Making Requests to “Opt Out” of the “Sale” or “Sharing” of “Personal Information”

To submit a request to opt out of the sale or sharing of your personal information, you may click on the link “Do Not Sell or Share My Personal Information” on the footer of our Websites or you may choose to enable online, where available, a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (“GPC”). We will process the GPC signal as a request to opt out. You may also use an authorized agent to submit a request to opt out on your behalf if you provide the authorized agent signed written permission to do so.

CALIFORNIA MANDATORY DISCLOSURES

We also make the following disclosures for purposes of compliance with applicable California law:

  • We collected all of the above-listed categories of personal information in the last 12 months.
  • The categories of sources from which personal information is collected are explained in our general Privacy Policy, above. (Please see those descriptions for more information that may be of interest to you.) For ease of reference, in regard to these required disclosures, these are:
    • You – when you provide us personal information directly, and when we collect it automatically through analytic tools based on your interactions with us or with social networks, advertising networks, or similar processes;
    • Your Other Companies (other companies with whom you have a relationship); and
    • Other sources. Service Providers and/or Contractors, or other third parties who support our business operations and/or that update or supplement information we hold about you.
  • The business or commercial purposes of collecting the categories of personal information are as summarized above and in our Privacy Policy in the “What We Do With Your Personal Information” section.
  • We disclosed the following categories of personal information for a business purpose in the last 12 months: identifiers/contact information including street address, demographic information (such as gender and age), payment card information associated with you, government-issued ID (when applying for employment or moving internationally), commercial information, Internet or other electronic network activity information, geolocation data, audio, electronic, visual or similar information, signature, and inferences drawn from the above. We disclosed each category to service providers and contractors, third-party sites or platforms such as social networking sites, and other third parties as described in the “What We Do With Your Personal Information” section.
  • As defined by applicable law, we “sold” or “shared” the following categories of personal information in the last 12 months: Internet or other electronic network activity information. We “sold” or “shared” each category to or with advertising networks, data analytics providers, and social networks, and inferences drawn from this type of personal information.
  • The business or commercial purpose of “selling” or “sharing” personal information is to assist us with marketing, advertising, and audience measurement.
  • We do not “sell” or “share” the personal information of known minors under 16 years of age.

CONTACT INFORMATION

If you have a question about our privacy policies, please send an email referencing “CA Privacy Rights” to integritymatters@unigroupinc.com, or write us at:

CA Privacy Rights
UniGroup, C.A.
One Premier Drive
Fenton, Missouri 63026

Accessing your Information and Choices, Questions and DISPUTE RESOLUTION

We will provide you with a reasonable opportunity to access your Personal Information that we have collected, correct it if it is inaccurate, or delete it as appropriate. Subject to relevant local legal requirements, (a) any such requests must be reasonable in number and scope; (b) we reserve the right to deny access to information where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy or where the rights of other individuals may be violated. If you wish to make a request to access your Personal Information, or have any questions or concerns about our policies or practices, please contact us at integritymatters@unigroupinc.com or (US + 1) 800-637-2154.

You can view, control, delete or block cookies by setting your browser to either reject all cookies or to allow cookies only from selected sites. If you block cookies performance of the Websites may be impaired and certain features may not function at all.

You may also “opt out” of receiving advertisements or other cookies by using services such as those provided by the Digital Advertising Alliance or Network Advertising Initiative. See: www.aboutads.info/choices or www.networkadvertising.org.

You opt-out of Google Analytics tracking and for Display Advertising and customize Google Display Network ads. If you opt-out of Google Analytics tracking you will continue to receive advertisements as you browse on the Internet, but those advertisements will not be tailored to your interests.

See: https://support.google.com/ads/answer/2662856?hl=en&ref_topic= 2971788 and https://tools.google.com/dlpage/gaoptout/.

Onward Transfer

If you choose to provide us with your information, you consent to the transfer and storage of that information on our servers located in the United States. The information we collect is subject to U.S. state and federal law. If you are accessing the Websites from other jurisdictions, please be advised that you are transferring your personal information to us in the United States where data protection and privacy laws may be less stringent than the laws of your country.

UniGroup WorldWide, Inc.

General Data Protection Regulation

With respect to UniGroup Worldwide, Inc. only, for personal information governed by the European Union’s General Data Protection Regulation (“GDPR”) within the territorial scope of the GDPR, please see the GDPR Privacy Policy at the below link.

With respect to transfers of data from the European Union, European Economic Area (EEA), and/or Switzerland to the United States, given the invalidation of the Privacy Shield Framework UniGroup Worldwide has withdrawn from Privacy Shield. Personal data received from the EU, EEA and Switzerland in reliance on Privacy Shield will be retained with adequate protection as defined by the GDPR until its destruction pursuant to UniGroup’s record retention program.

[i] UniGroup CA companies include, but are not limited to, UniGroup, CA (“UniGroup”), Mayflower Transit, LLC (“Mayflower”), United Van Lines, LLC, United Mayflower Container Services, LLC, UniGroup Worldwide, Inc. (“UniGroup Worldwide”), Allegiant Move Management, LLC, UniGroup Worldwide Logistics, LLC and Trans Advantage, Inc. (together, the “UniGroup Companies”).