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<p><em>Updated April 5th, 2022</em></p>



<p>We are here to help you move to your new home safely and efficiently. Throughout the pandemic, Mayflower aligned its response to the CDC guidelines. In line with CDC community level guidance, sales people, van operators and crew are no longer required to wear masks or social distance in most instances. However, there are special considerations we ask those providing in-home services to take into account, such as if the customer requests the crew wears masks.</p>



<p>The following provides an overview of the additional COVID-19 best practice guidance Mayflower shares with agents and van operators.</p>



<ul class="wp-block-list"><li>Any crew member who has tested positive for COVID-19 or is awaiting test results due to likely COVID-19 exposure infection, should contact their agent and not be involved in any shipments.</li><li>If a customer informs Mayflower they have tested positive or awaiting test results, the move coordinator may ask them to not be physically present and to appoint a representative to be in the home, or perhaps reschedule the move.</li><li>Virtual Survey remains a solution for providing customers with a fast and easy way to get their quotes. The Virtual Survey allows customers to walk an estimator through their homes remotely using video chat on their mobile device.</li><li>While move coordinators are encouraged to have conversations with customers leading up to the move, if a customer feels unwell 24 hours before the move, they are encouraged to reach out to their move coordinator or agent. Together you will run through the extra safety precautions we have put into place and possible options. If you are not considered at risk, you may want to proceed with your move.</li><li>Agents, van operators and customers are encouraged to visit the <a href="https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/index.html">CDC website</a> to review the latest recommendations and follow the guidance on how to protect themselves and others.</li><li>If you believe someone on your team is exhibiting symptoms, please contact your move coordinator right away. Please do not attempt to assess for yourself whether a person has or is at risk of having Coronavirus. Simply pause the move, ask your team to wait outside, and call your move coordinator or our Customer Care Team at 800-948-4885. We will work with you to determine the appropriate next steps.</li></ul>



<p>If you have unanswered COVID-19 questions about a scheduled move, please call 888-705-3350 to listen to a recorded message.</p>


See FAQs

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<p><em>Updated June 3, 2021.</em></p>



<h2 class="wp-block-heading">We are here for you. </h2>



<p>See our answers to your most frequently asked questions below.</p>



<h3 class="wp-block-heading">What are your current COVID-19 precautions (e.g., masks)?</h3>



<p>Masks and social distancing are still required for all crew members providing in-home services, unless a customer voluntarily waives the use of precautionary measures related to COVID-19. While Mayflower representatives will not ask your vaccination status, as the customer you can voluntarily share this information with your move coordinator as you feel comfortable.</p>



<h3 class="wp-block-heading">Can I have an in-home or virtual survey?</h3>



<p>When looking to move with Mayflower, you may ask for a virtual survey or in-home estimate through the booking process. Please note, due to increased demand and industry-wide labor shortages, service deliveries may take longer than usual. Our agents are working tirelessly to meet increased demand to deliver the superior customer experience you’ve come to expect from Mayflower. We are actively working to add containers and trailers to provide extra hauling support and manage bookings. We appreciate your patience and understanding.</p>



<h3 class="wp-block-heading"><strong>My move is
scheduled in a few days, and I’m not feeling well. What should I do?</strong> </h3>



<p>First and foremost, you should do what makes you most comfortable. In any case, we ask you alert your move coordinator if you are not feeling well.&nbsp; Together you will run through the extra safety precautions we have put into place and possible options. If you are not considered at risk, you may want to proceed with your move.</p>



<p><em>*If public health officials mandate quarantine, moving services should be rescheduled. If you have imposed a self-quarantine due to your concerns, please discuss this with your move coordinator or sales representative to determine next steps.</em></p>



<h3 class="wp-block-heading"><strong>What
precautions should I take during my move?</strong></h3>



<p>Mayflower asks you follow basic protocol related to social distancing, hygiene and cleaning practices. This includes the following:</p>



<ul class="wp-block-list"><li>Refraining from any physical participation in the move&nbsp;.</li><li>Maintaining a 6-foot distance from movers and drivers as they work.</li><li>Requesting movers wash their hands before participating in your move.</li><li>Cleaning furniture and high-touch surfaces before your movers arrive.</li><li>Disposing of all packing materials once the move is complete.</li></ul>



<h3 class="wp-block-heading"><strong>What if I suspect that a member of my moving team is ill when they arrive for my move? </strong>&nbsp;</h3>



<p>If you believe someone on your team is exhibiting symptoms, please contact your move coordinator right away. Please do not attempt to assess for yourself whether a person has or is at risk of having Coronavirus. Simply pause the move, ask your team to wait outside, and call your move coordinator or our Customer Care Team at 800-948-4885. We will work with you to determine the appropriate next steps.</p>



<h3 class="wp-block-heading"><strong>What will you do if it’s discovered that a worker or customer has been diagnosed with COVID-19?</strong></h3>



<p>If a worker or customer indicates they have been positively diagnosed, Mayflower has a process to analyze all potentially affected shipments, personnel and customers, quarantine shipments as necessary, and notify affected individuals. Mayflower will also cooperate with any government agency that requests information relating to the exposure.</p>



<h3 class="wp-block-heading"><span style="text-decoration: underline;">Questions?</span></h3>



<p>If you have unanswered COVID-19 questions about a scheduled move, please call 888-705-3350 to listen to a recorded message.</p>



<p><strong><strong>Final note:</strong> </strong>At the heart of every move are people — customers, agents, van operators and personnel. While the health and safety of all of those involved are always our highest priority, it is especially important during this time. We’re all in this together, and Mayflower/United is committed to moving you safely.</p>


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COVID-19 FAQs

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COVID-19 Resources

<h2 class="wp-block-heading"><strong>An Important Message from Marc Rogers, UniGroup’s President and
CEO</strong></h2>



<p>As our country and the world continue to watch and be impacted by the COVID-19 (Coronavirus) pandemic, we want to share how UniGroup (the parent company of Mayflower, United Van Lines, UniGroup Worldwide, and UniGroup Logistics) is responding. At the heart of every move are people: customers, agent representatives, van operators, crew members, vendors and employees. While the health and safety of all of those involved are always our highest priority, it is especially important during this time.</p>



<h3 class="wp-block-heading"><strong>Our Commitment to You</strong></h3>



<p>We are committed to moving you safely. In these unprecedented times, we take our role as essential service providers very seriously. We will continue to provide services to our communities, while following recommendations from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), while working to protect our customers and front-line employees.</p>



<p>Limiting in-person contact is a best practice when limiting the spread of COVID-19. While our business requires we enter the residence to provide packing and loading services, we can conduct the quote process via virtual survey. We have mandated virtual surveys in 13 states and are encouraging its practice in all states.</p>



<p>As most companies throughout the country, UniGroup has implemented
its business continuity plan. While staff are working remotely, they are
available to customers, agents and drivers during the same business hours and
in the same manner as if they were working in the office. </p>



<h3 class="wp-block-heading"><strong>Specific Response Actions</strong></h3>



<p>In implementing our business continuity plan, we:</p>



<ul class="wp-block-list"><li>Assembled a Task Force at UniGroup’s Home
Office to focus on operations and communication during this unprecedented time.
The team stays up to date with the ever-changing situation and is in contact
with each other daily. </li><li>Established a central email and 800# to
streamline incoming communications to quickly review, disseminate to the
appropriate parties involved and respond. </li><li>Mandated virtual surveys in 13 states.</li><li>Monitor guidance issued by the Centers for Disease
Control and Prevention <a href="https://www.cdc.gov/coronavirus/2019-ncov/index.html">(CDC)</a> and World
Health Organization <a href="https://www.who.int/emergencies/diseases/novel-coronavirus-2019">(WHO)</a>, providing
the latest links on our public and internal websites.</li><li>Practice the CDC issued guidance for <a href="https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/businesses-employers.html">Business
and Employers</a>.</li><li>Develop, update and publish FAQs for agents
and van operators repeatedly as new information is available.</li><li>Communicate with agents through a weekly
email, urgent communications, intranet and phone conversations. In a time like
this, there’s no such thing as too much information or too much communication.</li></ul>



<h3 class="wp-block-heading"><strong>Providing Essential Services</strong></h3>



<p class="has-very-dark-gray-color has-text-color">UniGroup and our operating companies understand providing transportation services to clients and customers an essential service. <strong><em>We are open for business and are working closely with our agents, and their crews and van operators, to continue to conduct business safely</em></strong>. We realize in these uncertain times, there can be angst and concern. As we remain compliant with all government restrictions on businesses, we are committed to doing our best to provide the services to load, transport and deliver household goods or commercial products our customers need.</p>



<p>Thank you and we wish everyone the best during this difficult time
– stay safe and well.</p>



<p><strong>Marc Rogers</strong><br><em>UniGroup President and CEO</em></p>



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<h4 class="wp-block-heading"><strong>Planning your move?</strong></h4>



<p>Mayflower has educated our moving network regarding Coronavirus and created a plan for a safe moving experience. For instance, we offer several options for providing a pre-move survey. To maximize safety, we have mandated virtual surveys in 13 states and are encouraging it in all states. A virtual survey is similar to a video chat or FaceTime, which are fast, convenient and efficient. In order to provide the most accurate estimate, a visual (in person or through video technology) survey should be performed. You can work closely with your local agency on what works best for your situation. We can assure you Mayflower is taking extra precautions and has educated employees regarding Coronavirus.</p>



<h4 class="wp-block-heading"><strong>Not Feeling Well?</strong></h4>



<p>My move is scheduled in a few days, and I’m not feeling well, what
should I do? First and foremost, you should do what makes you most comfortable.
Your move coordinator will be in contact with you prior to your move, and
together you will run through the extra safety precautions we have put into
place. It’s possible to delay the start of your move, but you should check with
your mover to see what dates are available and to get details related to any
changes. If you are not considered at risk, you may want to proceed. We ask in
this situation that you alert your mover you are not feeling well. </p>



<h4 class="wp-block-heading"><strong>Questions?</strong></h4>



<p>If you have unanswered COVID-19 questions about a scheduled move, please call <a href="tel:888-705-3350">888-705-3350</a> to listen to a recorded message.</p>


<p></p>

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COVID-19 Update

<p>We have created a plan to continue to provide safe and efficient moving services to our customers.</p>
<p>Whether you are looking for information about how to schedule a move, your current move or the measures we are taking in response, you can find answers to your most frequently asked questions by clicking below.</p>


He’s always ready to help

<p>If you are planning an upcoming move or have questions about a current move, our Mayflower representatives are here to help you schedule a Virtual Survey, find information you need and answer any questions you have.</p>
<p><strong>New Customers</strong>: <a href="tel:877-720-4066">877-720-4066</a><br />
<strong>Current Customers</strong>: <a href="tel:800-241-1321">800-241-1321</a><br />
<strong>COVID-19 Questions</strong>: <a href="tel:888-705-3350">888-705-3350</a></p>


Learn More

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<p>If you are thinking about moving in the future, <strong>we are here for you and ready to help</strong>.</p>
<p>We understand that avoiding in-person contact is an important step in limiting the spread of COVID-19, which is why our Virtual Survey is the perfect solution for providing you with a <strong>fast and easy</strong> way to get your Mayflower moving quote.</p>
<p>Our Virtual Survey process allows you to walk an estimator through your home <strong>remotely using video chat on your mobile device</strong>.</p>


<p>Meet Will. He’s going above and beyond to ensure that our customers continue to receive superior service during these times. Watch our video here to learn more about how our move coordinators are at the heart of each and every move and are working hard to support our customers before, during and after their move. People like Will make moving possible.</p>


View Top 9 Tips

Cleaning supplies

<p>The coronavirus pandemic is unlike anything our country has ever seen. Information is changing daily, and we all have questions about how to protect ourselves and each other. If you are planning a move during the COVID-19 outbreak or have already secured a move date with a professional moving company, you may want to consider some additional actions to help support a safe move. Click here for some practical tips designed to assist you with the move process as you navigate this unchartered territory.</p>


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<p>We are very humbled and grateful to our valued customers for providing feedback on their recently moves. We are striving to provide excellent customer service and a safe moving experience for customers everywhere. Thank you to Catherine for her kind words and we are honored to continue serving customers, just like you, during this period.</p>
