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On the front end of my move, the movers did a good job of fitting everything they could into the containers. In the middle part of my move (when my stuff was in transit), there was lack of communication. I wasn’t sure when my actual delivery date would be since it wasn’t updated on the website and I had to call several different numbers to try to track down where my stuff was, and it turned out it would be delayed quite a bit. After I was aware of the situation, though, the company delivering was able t
The driver and the packers and movers were on time and very efficient. They are such hard workers.
The movers who packed up our things in Des Moines were fantastic. Super quick, very knowledgeable. The movers who unpacked our stuff were still very professional but not quite as thorough. They didn't put our bedframe back together before they left, and couldn't move some of our furniture upstairs so we had to donate it and buy new. The UniGroup claims service was the worst part. We had some things damaged in our move and the claims process was a nightmare. We paid for the full insurance but getting our mon